Transcript of a REAL phone call, I know, I was there....
Call placed to a large hotel chain information number:
Me: "I'd like to get some information on the H***** hotel in Reno."
Voice on phone: "Is that Reno, California?"
Me: "No, actually, Reno is in Nevada."
Voice on phone: " Oh........(pause)..... I can either give you the phone number of the hotel, or transfer you to customer service."
Me: "What can customer service do for me?"
Voice on phone: "They can give you the phone number of the hotel."
Me: "Oh. Why don't you just give me the phone number?"
Voice on phone: " OK., the number is 1-xxx-xxx-xxxx."
I didn't even bother to write it down. I called a different hotel.............